FAQ – surffactor-eu


When will I receive my Order??

1. We are a print on demand company and it takes time for us to produce these amazing custom products for you. So, normally it takes 2-3 days for production and 2-8 days for shipping (tops - and depending on the period of the year). When your order ships you can request your tracking number via email: info@surffactor.com.

How do I track the status of my order??

Please visit our order lookup page to track the delivery status of your order.

What is your Return Policy??

You may cancel or amend your order within 24 hours of purchase. We want our customers to be happy and we offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back the product at your own expense.

You may read our full Return and Refunds Policy here.